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How We Protect Your Privacy

When you open an account with mainslot, your personal information and payment details stay encrypted and secure.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureNo third-party sharing without consent
mainslot How We Protect Your Privacy
REACH OUR TEAM

How to Exercise Your Privacy Rights

You can request a copy of your data, ask us to delete your account, or correct information anytime. Contact our privacy team using the channels below — they handle these requests within five working days. If you're in Makassar or anywhere in Indonesia and need urgent help, live chat is open from 09:00 to 23:00 Jakarta time every day.

Team online

Live Chat Support

Chat with our team 09:00–23:00 (Jakarta time, daily). Ask about data access, deletion or account closure. They'll walk you through the steps.

Privacy Email

Email [email protected] with your request and account ID. Include your withdrawal method (DANA, OVO, GoPay or QRIS) for faster verification.

Account Settings

Go to Settings → Privacy inside your account. Request your data export or close your account directly. Changes take effect within 48 hours.

HOW WE OPERATE

Data Handling, Retention and Security

Your account data is stored in encrypted servers and backed up daily. We keep your login history for two years to help you spot unauthorised access; withdrawal records stay for seven years…

Encryption Standard

All data in transit uses TLS 1.3. Your account credentials and payment tokens are hashed, never stored in plain text. Denpasar to Jakarta, your connection stays locked.

Data Retention

Login logs kept 2 years; withdrawal records 7 years (tax compliance); game history 1 year; payment tokens only while active. You can request deletion anytime.

Cookie Policy

Session cookies keep you logged in during play. Preference cookies remember your language and dark-mode choice. Analytics cookies (anonymous) help us spot bugs. No cookies follow you off-site.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS) to clear your deposits, and with game studios to run live tables. No marketing partners. Ever.

Account Security

Use a strong password (12+ chars, mix letters/numbers/symbols). Enable two-factor authentication via email in Settings. We log every login; you'll see them listed in Account History.

How to Request Changes

Email [email protected] or use Account Settings → Data & Privacy. Requests processed within 5 business days. You'll get a confirmation email at the address on file.

Your Privacy Questions Answered

Your account data is anonymised within 30 days of closure. We keep withdrawal records and transaction logs for seven years for compliance, depends on local law. Your name and contact details are deleted. You can request full deletion — email [email protected] with your account ID.

Yes. Go to Account Settings → Data Export, or email [email protected]. We'll send you a complete file (name, email, phone, address, login history, game history, payment records) within 5 working days. The file is in a standard format you can open anywhere.

We store payment tokens (safe reference codes) only while you use that method. If you delete a card from your wallet, the token is destroyed immediately. Withdrawal records stay seven years for tax compliance, depends on local law. DANA, OVO, GoPay and QRIS transaction IDs are logged for security.

We share only what's needed: game studios see your bets and results during live Baccarat or slot play, nothing more. Marketing companies get zero access. We never sell your contact details. You control consent — check Email Preferences in Settings to turn off promotional messages anytime.

No. Your password is hashed (converted to unreadable code) the moment you set it. mainslot staff cannot see or recover your password. If you forget it, we send you a reset link to your email. Support will never ask you to share your password via chat, email or phone.

Change your password immediately in Account Settings → Security. Enable two-factor authentication via email. Check Account History (Settings → Login Activity) for unfamiliar logins. Then contact live chat (09:00–23:00 Jakarta time) or email [email protected] with the date and time of the suspicious activity.

We accept DANA, OVO, GoPay and QRIS in Indonesia. Each is regulated by Bank Indonesia or the local payment authority. Your wallet credentials never touch mainslot servers — we receive only a transaction confirmation. Deposits via QRIS, OVO or DANA usually clear within a minute of approval.